How and when your order reaches you across the Kingdom, and what happens if something isn't right.
Most of what we make is produced to order. Once your order and any artwork are confirmed, typical production time is 5–10 working days before dispatch, depending on quantity, finish, and design complexity. For larger conference, corporate, or bulk orders we'll confirm a lead time in writing before you pay.
If you need items for a specific date — an exhibition, a national-day activation, or a gathering — tell us at enquiry stage and we'll let you know what's achievable.
We ship across all regions of the Kingdom using tracked courier services such as SMSA, Aramex, and Saudi Post (SPL). Delivery cost is calculated via WhatsApp based on weight and destination, and tracking details are emailed to you once your order leaves us.
Delivery estimates run from the dispatch date, not the order date, and exclude Fridays and official public holidays in the Kingdom. We're not responsible for delays caused by the courier, customs, or incorrect address details supplied via WhatsApp. In line with the Saudi E-Commerce Law, if delivery is delayed by more than 15 days from the agreed date for reasons within our control, you may cancel the order and receive a refund of what you paid.
We check every item before it ships, but if your order arrives damaged or isn't what you ordered, please email contact@najr.design within 48 hours of delivery with your order number and photos of the item and packaging. We'll arrange a replacement, repair, or refund at no cost to you.
Most NAJR products are custom-made or personalised to your brand. Under the Saudi E-Commerce Law and its Implementing Regulations, goods made to a consumer's own specifications are exempt from the standard 7-day right to return — so these items can't be returned or refunded simply because you've changed your mind.
Because these are produced specifically for you, they cannot be cancelled once production has begun, and are not eligible for return unless faulty or not as described. Please review all artwork proofs and specifications carefully before approving production.
For any standard, non-personalised items, the Saudi E-Commerce Law gives you 7 days from receipt to notify us that you wish to return them, provided they are unused and in their original condition. Return shipping is the customer's responsibility unless the item is faulty.
Your rights under Saudi consumer-protection regulations always apply. If an item is faulty, not as described, or not fit for purpose, you're entitled to a repair, replacement, or refund regardless of whether it was personalised.
Email contact@najr.design with your order number and the reason for return before sending anything back. Approved refunds are issued to your original payment method, normally within 14 days of us receiving the returned item or agreeing the refund.
All prices on this website are shown in Saudi riyals (SAR) and include VAT at 15% where applicable. This policy is provided for guidance and does not affect your statutory rights. Last updated June 2026.